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For the past few years we have been your customer for servicing our HVAC and some plumbing. One of you representatives, Mike - number 437 -- keeps us very loyal to you. He is professional and personable. He got along great with our dogs and family. Most importantly the work has been thorough and accurate. I am one of those guys that sticks his nose into things and want to understand it all -- no problem for him. Although the expense of a seven thousand furnace and repairs have been expensive at times -- I feel that I am in good hands and being treated fairly.
Because of Mike, we would not consider using any company other than ARS. Thank you for having such good service technicians.
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R. Wattenbarger
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My roommate (R. Moran) and I had an air conditioner failure last week on the first day it was 106 degrees. We called ARS because we had used you to do both heater and water heater work for his mother last year. Your service man (his name was Richard) came out, evaluated our system and informed us that we needed to replace our condenser (the outside part). In addition, he suggested that we might need to replace the evaporator coils inside the house. We made necessary arranges for the condenser replacement and your serviceman (I believe his name was Ramon Tech 850) was there the next day to do that work. We managed to survive a chilly 87 degree low during the evening that night but Ramon got our new unit installed and running. Our house cooled down that evening and we made the decision to replace the interior coils to increase the efficiency of the new condenser. You sent out another gentlemen (Jim) who evaluated our need and found the product we needed at the price we could afford. The next day two of your service men worked until almost 10 p.m. getting the new coils installed and working and we have had a really nice cool environment since. As if that were not enough, Richard came back and cleaned our unit and the blower motor and gave us a very easily understood explanation about what we needed to do and how in order to maintain our new unit at its highest efficiency.
While we were very pleased with the work you had done for R. Moran’s mother we are even more impressed with the work you did for us during this incredible heat wave Austin is having. Every one of your staff we have dealt with (including Perla in your offices) have been professional, friendly, helpful and consistently the best we could have asked for. Even in the heat, when I might have not been able to be very nice myself, your staff have been great.
I hope you will pass on to everyone that worked on our air conditioner how much we appreciate the work they did and how that work and the experience of working with them was one the lessened the stress of loosing air conditioning during the heat.
We will absolutely call ARS in the future when we move into the area of doing some additional electrical work on our house simply because you have demonstrated that you are a company the can be trusted to do good work, offer competitive or less expensive prices and have a great bunch of folks working with you.
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J. Newman and R. Moran Austin, TX
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I would like to extend my appreciation to ARS in Fort Walton Beach Fl particularly Bob, (operations) and Hector (technician), for the wonderful support and service professionalism. Bob responded immediately to our concerns and needs and as a result, represented the best in quality service of your company. We have been customers over the past 20 or so years and because of this pleasant experience, will continue to be loyal customers.
Again, my thanks to your Fort Walton Beach professional staff.
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M. & K. Berg Shalimar, Fl
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I would like to share with you my excellent experience with several of you associates. I was initially greeted by Crystal on Thursday evening. She listened to all of my issues and informed me that someone could gladly come out and review my complaints at no charge (amazing). To my surprise, your company was able to accommodate my request of a Saturday afternoon service call.
I called earlier in the
day on Saturday to see if my appointment could be moved closer to 4 pm as I was still tying up some family business across town. Homer answered the phone promptly, and I told him what I needed. He asked me to reassess what my problem was. Upon explaining it to him, he
determined that I was in need of your plumbing supervisor and would request my appointment be closer to 4 pm. Lloyd called me to let me know that he was about 30 minutes away. I explained to him that I was just leaving my location and could be there in about 45 minutes. He said not a problem and waited for me to arrive. Upon my arrival, he reviewed my complaints and throughly read the documentation of my dishwasher and performed several water test.
Adjusted everything he felt should eliminate my problem and told me to let him know if that did not work. He also helped me with a water attachment that I had already had to assist with my hard water issue.
I would like to praise you on your companies overall excellent
customer service. From beginning to end it was handled professionally and with great care. I will definitely, without a doubt be using your
company in the future and will recommend you highly to my friends, family, and clients.
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C. LePorte
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I just want to let you know that the technician (Al #4557) who came out to repair our AC at the house was very professional. I really appreciate your guys help especially with the a young baby and pregnant wife in the house. Keep up the good work.
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J. Arthasarnprasit Houston, Texas
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Frank came to check our air conditioning today and was great. He was very professional and knowledgable. We have used ARS since they were even Crown Air for 40 years.
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B. Kelley Houston Tx
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Today Wendell from ARS came to repair a refrigerator door problem and once again I am very pleased with the service.
For several years I have called upon ARS for a new installation of air conditioning, repair of air problems, appliance, and plumbing problems and in every instance I was very pleased with the end result. A couple of times I was not pleased and I called the local manager to express my concern. In each case a supervisor showed up at my door and together we discussed the situation and ARS fixed everything to my complete satisfaction.
Needless to say that is why I called ARS when I had a problem today. I understand problems will happen with repairs but a company accepting responsibility to make it right will always get my business.
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B. Bartling Austin, Texas
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I was so surprised by the service I received from your company a couple of weeks ago that I felt the need to at least send an email to comment.
I called one morning and was told by your representative that we were on the schedule for today and would receive a phone call 30 minutes prior to the service technician arriving. I received the phone call and the tech arrived and said that the a/c was frozen and he couldn't diagnose the problem until it had time to thaw. Sometime later, I received another phone call telling me that a tech would arrive within 30 minutes. He did, fixed the problem and we had our a/c back running again. I know this is the way service businesses should operate, but this was the first time I've experienced it. It always seems that I'm given a "time window " to wait for a service technician to show up or to receive a call....and they never show or call when they say they will. If it's a problem at my house, I end up using a day of vacation time, waiting.
Have you ever considered doing the subcontracting for the cable company?
Anyway, I just wanted to say I appreciate it and when our a/c doesn't blow or our plumbing goes south (or doesn't), I'll be sure to call you guys again.
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K. Witte Houston, TX
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I just wanted to pass my thanks for a job well done and commend ‘Jerry’ for his work this week at our home.
Jerry fixed a wobbly commode for us, but more importantly stayed at our house until I arrived from my nearby place of employment. Evidently the dispatcher had told him that I was home when in reality the dispatcher had only asked me if the timing of his visit would work. I said it would and then headed to my home. Instead of leaving the job site, Jerry checked back with the dispatcher and waited a little while, in which time I arrived.
Jerry was professional, listened while I explained the problem, which we had already had ARS service once before, and then described how he would fix it. I am confident that he did a good job.
Thank you, Jerry.
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P. Lemonds
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I just want to compliment to everyone who assisted me today. My husband had scheduled this service (on-line) last week for Aug 21th and I thought it was for today. I called and your customer service made it possible for someone to come today. She was very nice, cheerful and pleasant on the phone, She started my day so bright. The service call was assigned to Michael who is also nice, professional and feel like talking to a relative giving advises which I know he had lots of it. I am a 'Do it yourself' person and I'm really thankful for his advises and how I can do my own preventive maintenance. I will definitely refer you to others.
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E. Jantrakul Farmers Branch, Texas
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I would like to start by telling you about two wonderful employees you have in Janet (in your office) and Jason our service tech.
Back in April we purchased a new heat pump, air cleaner and humidifier. To say it didn’t go smooth is an understatement.
If it were not for Jason running to our home a few times I don’t know what we would of done. He tried to helped me clean up all the water from the leak of our new system. Then he had to come back out because the humidifier was set to run non stop. Both times Jason stopped what he was doing and come over to help us out.
Then there is Janet in your claims office. She made me feel that I had a friend at ARC and she would make sure that we got taken care of.
I can’t say enough about these two. Please let them both know how much Bob and I appreciate everything they did.
Thanks to both Janet and Jason for keeping us happy ARC customers!
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D. & A. Campbell
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We wanted to thank ARS for such a great service work. We have three units – two are 13 years old and one is 16 years, much past the average life of a heat pump. We feel we owe ARS … a big thanks for the life of our units.
We would also like to comment on the Service Tech who was at our house yesterday. Of all the Techs, and you have some great service people, but the man from yesterday was above all that have came before him. He was professional, and very knowledgeable of our units. He is someone you can be very proud to represent ARS. Did not catch his name, but on the invoice he has Tech # 263. We highly recommended both ARS and Tech 263.
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D. & A. Jackson Raleigh, NC
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I just wanted to send a quick message and compliment one of your service technicians, and your service. My wife and I recently had a problem with an old bathtub and shower faucet that was leaking causing damage to our ceiling. We first made the mistake of calling another company, and had to such a bad experience even before they arrived that we cancelled them. We then called your company and noticed the quality of service and professionalism that made me write this letter. The people we spoke to on the phone were very helpful and professional. And the service Tech., Nestor, was great. He was pleasant and professional, and very, very helpful. He helped us with the problem and advised us on how to upgrade the fixture. He was so helpful that we made an immediate decision to upgrade the fixture and do further business with your company. Because Nestor was so pleasant and helpful he made a bad situation a pleasure to fix. He is a credit to your business.
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L. Arellano Cary, North Carolina
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Please forward this email to the Supervisor of Anthony, Tech #2720. Anthony is an MVP type team member for your company. He is without a doubt the most courteous gentleman I have had the pleasure of welcoming in my home. Furthermore, your system is a well oiled machine. I called Rescue Rooter around 7:40pm due to a clogged branch circuit in my home. Anthony was at my home around 8:40pm and worked meticulously until the problem was resolved, all the while explaining each of the steps he was taking to resolve the problem. His demeanor made my wife and I instantly trust his judgment with regard to the work at hand and listen to his recommendations for work that should be performed on our home. I would use your company again and again based solely on the fact that you have people like Anthony. Great Job Rescue Rooter!!! Great Job Anthony!!!
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K. Beller Richardson, Texas
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I know people are always notifying companies when something is wrong but I'm letting you know how wonderful your company is. Please don't ever change your "gold" standard of service. We have been doing business with you for a long time and everytime it was justified why we called you first. On December 23 we had a pipe burst in our house the most horrific experience ever. I called a different company thinking you didn't do that kind of work, the other company said they would be at the house around 4:00 pm the pipes burst at 8:30 am just to double check I called ARS and at around 11-12 there was our technician at the door! His proirity was to assure me he would find the problem and fix it . 3 hours later and several bursts in the pipes fixed ! He checked and double checked and answered every question and doubt I had . I thinke my tech was named Darian and I want you to know he was our hero that day! Thank you for having only the most courteous and hard working poeple working for you, I cant brag enough about your company.! Please don't ever change! Happy New Year!
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O. Bello Addison, Illinois
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I just wanted to write a personal thank you to ARS for a very positive experience with one of you repair technicians (Steve). I called ARS after the pipes in the kitchen and bathrooms of the church had frozen overnight. I was braced for a costly visit from the ARS tech, however to my delight his inspection revealed that the unit was working properly. He simply gave me tips on keeping the rest of the building warmer in order for the small unit that covers the kitchen and bathrooms to function more efficiently. How encouraging that (3 days before Christmas) a tech could come out and resist running up the charges in order to pad his own pockets and increase sales in a difficult economy. I cannot say thank you enough! I will be requesting Steve each time I call ARS for a service call.
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Pastor E. Whitaker Indianapolis, Indiana
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This was my first time to use ARS services and I am very happy with the service that I received. On 12/8/2008, Justin showed up at my house to look at a possible blockage problem that I was having. Justin was not only very professional at explaining what was going on, solutions and cost but was prompt, courteous and very knowledgeable. The problem was corrected and he gave me good advice on how to keep things running smoothly in the future. This was a great experience and although I hope to not have any major problems again, if I do, ARS will be my first call.
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M. Gatewood Houston, Texas
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I just wanted share the fact that the folks from ARS Rescue Rooter that installed my hot water heater represented your company well and provided excellent service. I will be more than happy to recommend your company to others and will plan to use your service in the future.
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T. Hopton, Nashville, Tennessee
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I called for help with a backed up floor drain in my basement. Reggie from your company arrived within about an hour and quickly resolved the problem. He was very professional and efficient. It's nice to see strong work ethic these days!
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C. Ward Chesterfield, Missouri
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Tonight we called ARS about bubbling toilets. My husband was going to Home Depot tomorrow to get a snake, but when one flooded tonight, we called ARS. The front line person (early evening if this can get to her) was so friendly, helpful, and efficient. I couldn't believe when she said someone could come tonight. John and Steve were so professional, helpful, and on top of the situation. We discovered that a small problem may be a larger one. I'm so highly impressed with these Austin folks! Great team!
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L. Lehmusvirta Austin, Texas
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Sorry for the late message. But we really wanted to say what a great job Dennis and his partner did on 4/29/09. They showed up at our house at about 6:30pm to check on our leaking water heater. It needed replacing and they stayed until the job was completely done and done right. We had ad no interruption in hot water. Dennis and his partner were knowledgeable, friendly and professional. The water heater is working very well and they stayed well beyond their usual end of work hour. Rescue Rooter should be very proud to send out representatives such as Dennis. We were completely satisfied with their service.
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G. Kurio Concord, California
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I am writing to express a job well done to to Tony, the plumber who repaired a leak in our shower yesterday. We had two prior visits from a plumber from rescue rooter and the thought was it would take extensive work involving cutting behind the wall to access and replace a faulty diverter valve which was thought to be causing the leak. Tony insisted on taking a fresh look at the problem, and he discovered the cause was much simpler and he easily fixed the problem without having to access behind the wall, saving us both time and money!. I appreciate his common sense approach!
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D. Morehouse
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I just received a letter from you giving me a credit of 50.00 toward any services that we need in the future. I am just writing to thank you for this and to let you know that we appreciate it! Your company is very efficient and I like the way you do little things to make the customers happy. Plumbing can be a nightmare but I will definitely be using your services in the future. It’s nice to know that you don’t have to wait forever to get a repair done and that it is done right the first time.
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V. Kunkel Huntington Beach, California
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My wife and I wanted to send an email to you, to thank you for the wonderful service provided to us by Mike. He was here on Monday, 5/11, to address a problem we had with a leaky kitchen faucet.
Mike quickly identified the cause of the problem, as well as pointing out a related issue we were unaware of. We had him fix both, and while the secondary issue added cost that we were not expecting, the peace of mind was worth it. Mike was knowledgeable, timely, efficient, and personable. As a former small business owner, I know the value of having someone like that on staff… and I thought you should be aware of the asset you have in Mike.
Thank you for the wonderful service, and please pass on our thanks to Mike as well.
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B. Gerber Oceanside, California
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I received wonderfully courteous and professional attention from the initial phone contact throughout the entire service delivery process to successful conclusion. I was amazed that I was kept in excellent communication during all aspects of service(so very unusual nowadays) and everything was explained, discussed and resolved in a truly professional and compassionate manner. The gentleman who provided service to the water heater issues in my home deserves particular commendation. He represented your business with integrity and quality of service provision. I am extremely grateful for the excellent service I have received and truly relieved as well. As I had not needed to contact your business since 2002 I was a bit nervous that the excellent service received in the past might be merely that..in the past. What a reassuring confirmation I received that your priorities for excellence and efficiency have not diminished over the years. I am quite pleased with all the aspects of service and assistance I received and I will gladly recommend your organization to others as appropriate.
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L. Pickett Greenfield, Indianapolis
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I am writing to you to commend Wes. Wes arrived as scheduled and your office contactd me as promised so that I could leave work and meet him at the residence. He was very courteous, professional and knowledgeable. The ladies in the office have always been extremely professional and courteous. I appreciate the service Wes provided and will certainly refer your company friends and co-workers in need of plumbing related services.
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C. Jones Acworth, Georgia
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It's not every day that I would take the time or effort to write a letter of this type, however, the professionalism and efficiency that was demonstrated by one of your employees has compelled me to do so. There have been times in the past when craftsmen working at this house objected to our scrutiny and questions, however none of this seemed to bother Mark. He just went about his work and completed his job. We're senior citizens existing on limited income who are extremely grateful for the amount of work that he did and his proficiency while doing it. While we were unable to pay what we believe to be the original cost suggested by the dispatcher at Rescue Rooter, I feel that the least we can do is to show our appreciation with this letter of thanks and appreciationto Rescue Rooter and the technician Mark.
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L. Harris San Jose, California
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Manuel serviced drainage system and informed me that I should replace our water heater at that time. He did both jobs very well and he is a very good representative of ARS. Would like him on other projects when needed.
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C. Mihal Carmel, Indiana
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I want to commend your company onhaving such a fine employee as Jacob. He got to our home at 7:59am on an 8-9am appointment. He was polite and thorough. He certainly made a great impression for your whole company. We'll let our friends know about our pleasure with ARS.
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J. Lowe Fishers Indiana
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On January 7th we had a house sewer blockage that occurred in the evening and created quite a problem, The people that you sent John and his assistant Brian were very good at figuring what was causing the problem and the best way to correct it. I consider us quite lucky selecting your company and getting the services of Mr. Hocieniec and Brian
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J. Jones Marietta, Georgia
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I am writing to tell you what a great service technician Dennis is. Over the years, I had dealt with many people in the service business, and I think Dennis is one of the very best. He is professional, very knowledgeable and honest. You are very lucky to have him on your staff. I have several rental properties in East Cobb and I intend to use Rescue Rooter and Dennis in the future for all of my plumbing issues.
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J. Crouch Atlanta, Georgia
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This is just a note to let you know how satisfied I am with the service provided by your company. I found the plumber to be courteous, informative and professional. I will recommend your company to others and will continue to use your services to complete my projects. Thank you.
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C. Rhodes Houston, Texas
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On Septemeber 19 and 26 2008 your company performed work on the drain pipes in my kitchen sink and replaced thenm with new pipes. I want to take this opportunity to commend your service technician Manuel F #1273 for his exceptional kindness, courtesy and helpfulness. I would appreciate your making this recommendation a part of his record.
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I. Heppner, Indianapolis, Indiana
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As you know, our home was recently repiped by ARS. I would like to commend the work of Hector and Gil during this project. They were professional, neat, courteous and sensitive to the concerns of the homeowner. I would not hesitate to recommend ARS to my neighbors who will certainly require this service in the future.
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B.G. San Diego, California
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I am writing in regards to a very positive experience I had recently with your company. I had an unexpected plumbing issue that occured late on Sunday evening. I scheduled an appointment online for first thing on Monday morning (between 8am and 10am). I was very pleased to hear from the call center at 7:55 am. They called to confirm my appointment and let me know that they would call when the technician was on the way. Although I had to wait for a while, I was not upset since the call center continued to call and let me know that I had not been forgotten. The service technician, Justin (San Diego office), exceeded my expectations in every way. He was professional, polite and seemed to show a genuine concern for my plumbing issue. I have never had a plumber been so clean and thorough with their work. Justin quietly fixed the problem allowing me to work from home basically undisturbed. When the work was complete, the bathroom was left clean with everything in it's place. I was so impressed that I thought I should take time out of my day to send an email.
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K.B. Escondido, California
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We had been having trouble with our plumbing for years. Even after the foundation was repaired we kept having to call ARS Rescue Rooter to clean out our pipes. Whoever was sent was always courteous and professional. Recently we noticed there was a huge crack in one of our walls and called the foundation specialist. They found the piers they had installed were installed correctly and they said water was getting in from somewhere. Of course we called ARS Rescue Rooter. They set up their video equipment and did a thorough job in investigating the situation. I kept insisting they had done the original work 10 years ago. They researched that too. I t turns out that it was our insurance's group of plumbers not Rescue Rooter. There was hugh leak leaks in several places and they had to break through the floors in the house. The fact of the matter was ARS did all they could to get us the best work possible economically. The lead plumber, was fantastically professional, as were the helpers who came out off and on during the repairs. Mr. Green always explained what was going to happen, how it was going to happen and when. Every step of the way he showed us what he actually found and explained how he was going to repair it. He did his best to keep the dust down from the jack hammer, he protected the house environment with plastic sheeting and every evening he would clean up as best as he could. He let me know when I needed to pack up my breakables and offered to help if needed. Brian took time to get aquainted with my dogs and take thier needs into account and to introduce each of the helpers whenever they came around. All in all, considering the situation, it was a very pleasant experiance. I would and have recommended ARS / Rescue Rooter to all my friends and neighbors.
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L. Brown Arlington, Texas
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Anthony is an MVP type team member for your company. He is without a doubt the most courteous gentleman I have had the pleasure of welcoming in my home. Furthermore, your system is a well oiled machine. I called Rescue Rooter around 7:40 pm due to a clogged branch circuit in my home. Anthony was at my home around 8:40 pm and worked meticulously until the problem was resolved, all the while explaining each of the steps he was taking to resolve the problem. His demeanor made my wife and I instantly trust his judgment with regard to the work at hand and listen to his recommendations for work that should be performed on our home. I would use your company again and again based solely on the fact that you have people like Anthony. Great Job Rescue Rooter!!! Great Job Anthony!!!
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Dallas, TX
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I wanted to let Management and Customer Service know of our exceptional experience with one of your Service Plumbers today. We were extremely pleased with your employee, Mike, and the friendly and professional way he handled our plumbing needs today. From the moment he arrived, he disarmed the atmosphere of anxiety we had with a backed up toilet and sewerage all over our first floor. With his great attitude, his knowledge, and his competence he explained to us what had happened and why, what it would cost to remedy, and how long it should take. He had all the right tools and worked quickly and efficiently to resolve. It seems harder these days to find companies and people who can do the job right when you need service. To have that, AND someone who meets the public well and understands the importance of good customer service was a real pleasure. I would recommend ARS/Rescue Rooter® to others for that reason. Please make sure my comments are passed along to the appropriate Manager, and let Mike know that he did a great job for ARS/Rescue Rooter®, and for us. Thanks much.
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J.C. Apex, North Carolina
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I want to thank you for the service you did for my elderly mother in Houston. She has had a leaky tub faucet for years and your man came out (within 2 hours), looked at it, adjusted the spring inside and it was fixed. He didn't charge her and wouldn't take a tip. I don't know his name, but he took a very large concern off a little old lady's shoulders and you should commend him for not taking advantage of the situation. I will keep your name and phone number in my book for any future repairs at her home and mine. Thank you, again, for providing quality service with integrity.
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S.S. San Antonio, Texas
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