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My roommate (R. Moran) and I had an air conditioner failure last week on the first day it was 106 degrees. We called ARS because we had used you to do both heater and water heater work for his mother last year. Your service man (his name was Richard) came out, evaluated our system and informed us that we needed to replace our condenser (the outside part). In addition, he suggested that we might need to replace the evaporator coils inside the house. We made necessary arranges for the condenser replacement and your serviceman (I believe his name was Ramon Tech 850) was there the next day to do that work. We managed to survive a chilly 87 degree low during the evening that night but Ramon got our new unit installed and running. Our house cooled down that evening and we made the decision to replace the interior coils to increase the efficiency of the new condenser. You sent out another gentlemen (Jim) who evaluated our need and found the product we needed at the price we could afford. The next day two of your service men worked until almost 10 p.m. getting the new coils installed and working and we have had a really nice cool environment since. As if that were not enough, Richard came back and cleaned our unit and the blower motor and gave us a very easily understood explanation about what we needed to do and how in order to maintain our new unit at its highest efficiency. While we were very pleased with the work you had done for R. Moran’s mother we are even more impressed with the work you did for us during this incredible heat wave Austin is having. Every one of your staff we have dealt with (including Perla in your offices) have been professional, friendly, helpful and consistently the best we could have asked for. Even in the heat, when I might have not been able to be very nice myself, your staff have been great. I hope you will pass on to everyone that worked on our air conditioner how much we appreciate the work they did and how that work and the experience of working with them was one the lessened the stress of loosing air conditioning during the heat. We will absolutely call ARS in the future when we move into the area of doing some additional electrical work on our house simply because you have demonstrated that you are a company the can be trusted to do good work, offer competitive or less expensive prices and have a great bunch of folks working with you.

J. Newman and R. Moran Austin, TX

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